Privacy Policy

Last updated: July 5, 2025

At Good Grief, we understand that dealing with loss is deeply personal. We're committed to protecting your privacy and handling your information with the care and respect you deserve during this difficult time.

Information We Collect

When you use Good Grief, we collect information that helps us provide personalized support for your administrative needs:

Personal Information: Your name, email address, and contact details
Account Information: Login credentials and profile preferences
PAGE Data: Information about deceased loved ones and administrative tasks you're managing
Usage Information: How you interact with our platform to improve your experience
Communication Records: Messages and support interactions to provide better assistance

How We Use Your Information

We use your information solely to help you navigate this challenging time:

Create personalized administrative checklists (PAGEs)
Send reminders for time-sensitive tasks
Connect you with relevant service providers
Provide customer support and guidance
Improve our platform to better serve others in similar situations

Information Sharing

We do not sell your personal information. We may share information only in these limited circumstances:

Service Providers: Trusted partners who help us operate our platform (with strict confidentiality agreements)
Legal Requirements: When required by law or to protect our users' safety
Business Transfers: In the unlikely event of a merger or acquisition (with continued privacy protections)

Data Security

We protect your information using industry-standard security measures including:

Encrypted data transmission and storage
Regular security audits and monitoring
Limited employee access on a need-to-know basis
Secure authentication systems

Your Rights

You have control over your information. You can:

Access and update your personal information
Download your data
Delete your account and associated data
Opt out of non-essential communications
Request information about how we use your data

Cookies and Tracking

We use cookies and similar technologies to improve your experience, remember your preferences, and analyze how our platform is used. You can control cookie settings through your browser.

Children's Privacy

Good Grief is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this privacy policy occasionally. We'll notify you of significant changes via email or through our platform. The date at the top of this page shows when it was last updated.

Contact Us

If you have questions about this privacy policy or how we handle your information, we're here to help. Reach out to us at:

Email: info@goodgriefrelief.coSubject line: Privacy Policy Question

We're committed to handling your privacy with the same care and respect we'd want during our own difficult times.